Lumen8 Labs
Terms of Service
Effective Date: June 11, 2026 · Last Updated: June 11, 2026
These Terms of Service ("Terms") govern your access to and use of the website located at lumen8labs.com (the "Site") and the AI consulting and implementation services offered by Lumen8 Labs ("Lumen8 Labs," "we," "us," or "our"). By accessing the Site, submitting a form, scheduling a consultation, or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or the Services.
1. The Services
Lumen8 Labs provides consulting, advisory, and implementation services related to the adoption and use of artificial intelligence and automation tools in business operations (the "Services"). Specific engagements, deliverables, fees, and timelines are defined in a separate proposal, statement of work, or service agreement ("Service Agreement") between Lumen8 Labs and the client. If a conflict exists between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.
2. Eligibility
The Site and Services are intended for business use by individuals who are at least 18 years of age and have the authority to act on behalf of the business they represent. By using the Site or Services, you represent that you meet these requirements.
3. Consultations and No Guarantee of Results
Information provided on the Site, in consultations, or in our communications is for general informational purposes. While we work to provide accurate and useful guidance, business outcomes depend on many factors outside our control. We do not guarantee any specific business result, including revenue increases, cost savings, lead volume, or performance improvements from any tool, strategy, or implementation we recommend or build.
Lumen8 Labs is not a law firm, accounting firm, or licensed professional advisory in any regulated field. Nothing we provide constitutes legal, tax, financial, or other regulated professional advice. You are responsible for obtaining advice from licensed professionals where appropriate, including regarding your own regulatory and compliance obligations.
4. AI Systems and Outputs
The Services involve configuring and deploying third-party artificial intelligence systems, which may include AI-generated text, voice agents, transcription, and automation. You acknowledge that AI systems are probabilistic and may produce output that is inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing AI-generated output before relying on it and for how AI systems are used in your own business, including compliance with laws applicable to your communications with your own customers.
5. Communications
By providing your contact information through the Site, you agree that we may contact you by email, phone, and, where you have separately consented, text message, regarding your inquiry, appointments, and the Services. Phone calls may be placed or answered by an automated AI voice assistant, which will identify itself as such. Text messaging is governed by the consent terms presented at opt-in and described in our Privacy Policy: consent is not a condition of purchase, message frequency varies, message and data rates may apply, and you may opt out at any time by replying STOP or get help by replying HELP.
6. Fees and Payment
Fees for Services are set out in the applicable Service Agreement or invoice. Unless otherwise stated in writing: invoices are due upon the terms stated on the invoice; late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law; and you are responsible for applicable taxes other than taxes on our income. We may suspend Services for accounts with overdue balances after reasonable notice.
7. Client Responsibilities
For consulting and implementation engagements, you agree to provide timely access to the personnel, information, accounts, and systems reasonably necessary for us to perform the Services, and you represent that you have the rights and authorizations needed to grant that access. You are responsible for the accuracy of information you provide and for maintaining backups of your own data and systems.
8. Intellectual Property
The Site and its content — including text, graphics, logos, and design — are owned by Lumen8 Labs or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written permission, except for your own internal, non-commercial reference.
Ownership of deliverables and work product created in a consulting engagement is defined in the applicable Service Agreement. Unless that agreement states otherwise, we retain ownership of our pre-existing materials, tools, templates, and general know-how, and you receive a license to use deliverables for your internal business purposes upon full payment. Third-party platforms configured as part of an engagement remain governed by those platforms' own license terms.
9. Acceptable Use
You agree not to use the Site or Services to: violate any law or regulation; send communications without legally required consent; infringe the rights of others; transmit malware or interfere with the Site's operation; attempt to gain unauthorized access to our systems or data; or misrepresent your identity or authority. We may suspend or terminate access for violations of this section.
10. Third-Party Platforms and Links
The Services frequently involve third-party software platforms and tools, and the Site may link to third-party websites. We do not control and are not responsible for third-party platforms, their availability, pricing, terms, or privacy practices. Your use of any third-party platform is governed by that platform's own terms, and you are responsible for your accounts on those platforms.
11. Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LUMEN8 LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY THIRD-PARTY PLATFORM WILL PERFORM IN ANY PARTICULAR MANNER.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LUMEN8 LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LUMEN8 LABS FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Lumen8 Labs and its owners, employees, and contractors from and against claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Site or Services in violation of these Terms or applicable law, including claims arising from communications you send to your own customers using systems we configure for you.
14. Termination
We may suspend or terminate your access to the Site at any time for violation of these Terms. Termination of consulting engagements is governed by the applicable Service Agreement. Sections of these Terms that by their nature should survive termination — including Sections 8 and 11 through 16 — will survive.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Before filing any claim, each party agrees to attempt in good faith to resolve the dispute informally by written notice to the other party and a thirty (30) day discussion period. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Utah, and each party consents to the jurisdiction and venue of those courts. Each party waives any right to a jury trial to the extent permitted by law.
16. General
These Terms, together with our Privacy Policy and any applicable Service Agreement, are the entire agreement between you and Lumen8 Labs regarding the Site and Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. We may update these Terms from time to time; the updated version will be posted on this page with a revised "Last Updated" date, and continued use of the Site after changes are posted constitutes acceptance.
17. Contact
Questions about these Terms can be sent to:
Email: privacy@lumen8labs.com